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Shipping & Returns Shipping & Returns

We are posting most prices on our web site.  Every effort is being made to reflect correct pricing.  As many of our vendors do not announce price changes until after they occur, we will verify all pricing prior to shipping if there are any discrepancies. 

Demo Policy:

If you need a non-special order machine to test for demo we will accept your credit card order with a three day trial period to try the machine without incurring a restock fee.  Advise the return tracking number and we will issue credit upon return. 

If you are interested in an in-house demo, we charge $75.00 per hour plus $1.17 per mile from our offices in Los Angeles, CA.  We will demo anywhere in the USA. 

If you visit our warehouse in Los Angeles, CA we will set up the demo for free on any machine we have in stock.

We will also shoot a video clip of any machine in stock with your material.  Send a sample with your info and we will show how the machine works.   

Payment Terms:

Credit Card (VISA, MasterCard, AMEX) payment accepted.

Freight terms:

All products are shipped F.O.B. Los Angeles, CA via UPS or similar delivery service, unless we opt to ship direct from the Manufacturer or importer.

Lead times:

Stock items: Same day or next working day

Non stock or special order items:  Depends on the Manufacturer or Importer.  We usually estimate a week to ten days, longer for imported items.

Sales Tax:

Sales tax will be collected for the states of California.


D.W.C. Packaging reserves the right to inspect and make a final inspection of all returned merchandise. If our inspection determines that the product is not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer mis-ordering, inability to use or sell the product, or non-acceptance of the shipment.  Special order items and electronic replacement parts not returnable.


All claims for damage or shortage must made within 10 calendar days of receipt of product.  All packing materials should be saved in the event we need to file a claim with the shipping company.  If you dispose of the packing materials and the shipping company refuses the claim we may not be able to repair or replace the item.

Minimum Orders:

Our minimum order is $50 plus shipping and handling.

Orders under this minimum will be assessed a $5 small order charge and will be added to your invoice.

Warranty Policy:

Warranties vary from manufacturer to manufacturer and apply on all new machines sold by our company.  In some instances we will refer warranty work to the manufacturer.  Fill out your warranty card to protect your investment.  In the event warranty work is required, shipping and transportation are not covered by DWC Packaging or any warranty policies by the manufacturers we represent, and are the owner's responsibility.  Email or call for specific details.  We also do not offer equipment for use during the warranty repair.  If one of the manufacturers we represent offers a loaner you will need to make the arrangements direct with that manufacturer.

Extended Warranty Policy:

We now offer extended service contracts on many of the machines we offer.  Protect your investment for an additional fee.  Email for details.

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Phone 1-800-311-6167 or 323-266-6167 Fax 323-266-0947 Email: Sales@DonWilsonCo.com